At Bedcomfortplanet, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, you may return the item(s) under the following conditions:

  1. Eligibility for Returns:
    • Items must be returned within 30 days of delivery.
    • The product must be in its original, unused condition with all packaging, tags, and labels intact.
    • Products that have been washed, altered, or damaged are not eligible for returns.
    • Clearance or sale items are final sale and cannot be returned or exchanged.
  2. Return Process:
    • To initiate a return, please contact our customer service team at service@bedcomfortplanet.com with your order number and reason for the return.
    • Our team will provide you with return instructions and a return shipping address.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the item received is incorrect, defective, or damaged upon arrival.
    • We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
  4. Refunds:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  5. Exchanges:
    • We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the replacement.